Shipping policy
SHIPPING POLICY
Processing Time
Orders are typically processed and shipped within 1-5 business days after payment is received. However, please note that our soaps are handcrafted in small batches and require a curing period of approximately 4 weeks. If an item is out of stock or currently curing, we will notify you immediately with an estimated ship date. We appreciate your patience as we ensure every product meets our quality standards.
Shipping Methods
We ship via Canada Post, UPS, or Purolator depending on your location and the most efficient delivery option. You will receive a tracking number via email once your order has shipped.
Shipping Rates
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Rates are determined by our shipping carriers and will be displayed before you complete your purchase.
Delivery Timeframes
Once shipped, delivery times within Canada typically are:
- Ontario: 3-7 business days
- Other provinces: 5-10 business days
Please note these are estimates and may vary based on carrier performance, weather conditions, and remote locations.
Shipping Destinations
We currently ship across Canada. We may consider shipping to the United States on a case-by-case basis - please contact us at fruitageofthefield@gmail.com to inquire about international shipping options.
Order Tracking
You will receive a shipping confirmation email with tracking information once your order has been dispatched. You can use this tracking number to monitor your package's progress.
Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately at fruitageofthefield@gmail.com.
Delays and Issues
While we strive to meet our processing and shipping timeframes, occasional delays may occur due to:
- High order volume during peak seasons
- Product curing requirements for handmade soaps
- Carrier delays beyond our control
- Weather conditions or other unforeseen circumstances
We will communicate with you promptly if any delays are expected with your order.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us at fruitageofthefield@gmail.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your products.
Contact Us
For questions about shipping or to check on your order status, please email us at: fruitageofthefield@gmail.com
We typically respond within 24-48 hours during business days.